The average new process is launched like this:
- Experts develop a new process and a jargon-filled 40-60-page deck detailing the new process.
- Employees receive an email with the attached document announcing the launch day. About half the employees actually open the document.
- 3-6 months later, employees are doing some things the new way, some things the old way, and improvising where it makes sense.
Companies spend millions developing more efficient ways to get things done. Then, after launching them amid much fanfare, 70 percent of change plans never quite deliver on the promise, according to Harvard Professor John Kotter.