Magic Ink: Information Software and the Graphical Interface

"The ubiquity of frustrating, unhelpful software interfaces has motivated decades of research into 'Human-Computer Interaction.' In this paper, I suggest that the long-standing focus on 'interaction' may be misguided. For a majority subset of software, called “information software,” I argue that interactivity is actually a curse for users and a crutch for designers, and users\' goals can be better satisfied through other means." (Thanks Magnetbox!)