Process validation can be a silver bullet in successful process innovation. It helps you learn what’s working and what's not before the expensive (in every way) steps of activation and embedding.
How do you validate a new process?
Validate it by putting it on its feet in as real an environment as possible. Whether that’s done in a safe “sandbox” environment or a riskier live environment depends on many different variables. Here are a few critical considerations when designing validation tests:
- Who is involved in the process, and how readily can they be included? Workers on an oil platform in the North Atlantic won’t easily be able to join a validation workshop in Texas.
- What is involved in the process, and can it be used for testing? Validating a cruise ship's cleaning / restocking process requires a ship that needs that; those aren't just lying around.
- Where does the process take place? Is it in one location or spread out? How distributed are the locations? Is it in different areas of one building or different parts of the world?
- When does the process take place? Meaning, what is the timeframe? One hour, four days, three months, or even an undefined amount of time?
- Why are we testing the process? What do we want to learn? Is it early stage testing, looking for bigger gaps, or is later stage testing for detailed refinement?
- How are we going to test the process? What’s viable given the above input and more?
Why do you need to validate a new process?
Activating a new process before it's ready is the surest path to failure before it ever had a chance to succeed. Socializing and validating a planned future state lets you
- Introduce the new process to stakeholders who haven’t yet worked on it
- Collect their feedback for material improvements
- Gain their support for it by making them collaborators
TOOLS AND TECHNIQUES
User Acceptance Testing: Again, you can kill three birds with one stone: introduction, feedback, and support. Using the current and future state maps, you can introduce the process to its users; get their feedback for improvement; and through this socialization, begin to build support for it.
Test Cases & Stress Testing: Used for years across many different engineering disciplines, test cases and stress testing helps you plan for what the process is designed to solve and how it might be stretched with the unexpected.
Scenario Walk-Throughs: When performers from rockstars to actors to politicians prepare for a performance, they do many walk-through rehearsals to work out the kinks, so they know they’re ready for the real show when it’s time.
Quantitative & Qualitative Measurements: Whenever possible, it is important to test a new process using the quantitative and qualitative measurements used in the actual live environment.
Dave King is the Vice President of Client Services at XPLANE in Amsterdam.